The Sons Veto Analysis - 1528 Words

Setting One of the ways Hardy evokes a sense of contrast between the two settings with the use of triads. Evidence for these can be seen when he describes the initial setting, â€Å"†¦with trees and shrubs and glebe†. He then goes one to describe the second setting, the more industrial of the two as a â€Å"†¦vista of sooty trees, hazy air, and drab house-facades†. This helps the reader to visualize and compare the two settings, for example, when he describes the initial setting as having â€Å"trees† whilst the second setting, he describes as having â€Å"sooty trees†, making it easy for the reader to work out the differences and contrasts between the two settings. Hardy also uses personification to enhance the image in the readers mind. He describes the†¦show more content†¦Randolph, the son of Sophy and the Reverend, is a boy that has been brought up by expensive education, therefore adapting an upper class mindset, which is what his parents were aiming to do. Evidence of this is abundant, when Hardy writes, â€Å"her only child, on whose education no expense had been and would be spared† and his upper class mindset can be found when the author writes about Randolph’s, â€Å"aristocratic school-knowledge†. As a result of the fact the Randolph’s mom belongs to the lower class, whilst all his friends at parents who were, â€Å"†¦proud fathers and mothers; but never a poor mother like her.† (Her meaning Sophy). As a result, the reader can conclude from the evidence that Randolph is an upper class boy whose parents had sacrificed wealth and time to bring up, only for the mother to be neglected by h im due to her lower class statues. Later in the story, Sophy asks Randolph if she can marry the man she has always loved, Sam. Quite unsurprisingly, Randolph rejects the idea, as having 2 parents in low classes in the hierarchy would be a liability to his profile in the upper class. However, Randolph injects venom into his rejection, saying, â€Å"I am ashamed of you! It will ruin me! A miserable boor! A churl! A clown! It will degrade me in the eyes of all the gentlemen of England! † (You being Sophy). It can now be fully interpreted, that Randolph is a member of theShow MoreRelatedSons Veto1509 Words   |  7 Pagesstrong passions and an inexorable fate that decides the path of their life. Thomas Hardy’s works were much admired by later day writers and his position as a poet has seen enhancement in the later twentieth century. Background/Setting The story A Son’s Veto is set in rural England in its early parts before moving to inner city London. Sophy, the principal female character of this story belongs to Gaymead, a village set in a remote corner of North Wessex where she worked as a parlour maid in the parson’sRead MoreSons Veto1519 Words   |  7 Pagesstrong passions and an inexorable fate that decides the path of their life. Thomas Hardy’s works were much admired by later day writers and his position as a poet has seen enhancement in the later twentieth century. Background/Setting The story A Son’s Veto is set in rural England in its early parts before moving to inner city London. Sophy, the principal female character of this story belongs to Gaymead, a village set in a remote corner of North Wessex where she worked as a parlour maid in the parson’s

Parts of the Hiring Process Free Essays

There are many ways a company can go about recruiting high quality and fully qualified potential employees. One of the most common ways is by going online and looking at resumes posted on such sites such as Monster, CareerBuilder, or The Ladders. But by trying to find potential employees in this way it leaves a lot of problems in the open. We will write a custom essay sample on Parts of the Hiring Process or any similar topic only for you Order Now Problems such as, what if a potential employee exaggerates on their resume or what if they add qualifications and skill that they don’t have are all problems that can easily be found after an employee is hired. Sure, a resume is a great way to discover potential employees but that process needs to be taken even further. As some companies do I think it is extremely important for a potential employee to not just have one interview with one person but multiple rounds of interviews with different people. This allows others to get a sense of the candidate and allows them to compare that person to the other people also being interviewed. Another very  ¬good way of recruiting potential employees is by having job fairs. This allows a ton of potential people to come in and meet face to face, after this a few people that are liked can be brought in for next round. Also, at these job fairs for the people that are found likeable and potential, they could be given a small test to see whether or not they know the job which they are interested in. This allows the candidate to display their skills first hand. There are 6 parts of the selection process, background information, interviews, paper and pencil tests, physical ability tests, performance tests, and references (Jones-George). Background information, meaning information gathered from job applications and resumes. This information consists of past and present job experience, colleges or other schools attended, or if they have any foreign language skills. The information is usually cross referenced with a background check to further validate accuracy. This part of the selection process is the first thing employers will use to find potential employees. Another part of process is interviews which is pretty self-explanatory. Prospects will come into work place and be interviewed and evaluated in person by being asked questions about their past employment, goals, about the company, and what they expect to get out of the job. This part of the process is good for employer to get a more personal feel for a person and see if they fit. References are also pretty self-explanatory as well. These are people that can be called, and / or emailed to learn more about the employee. They can be people that the candidate supplied to the employer or people the employer seeks out on their own. They supply the employee with an opinion of character from someone other than the candidates view to supply employer’s skills, abilities, and other personal characteristics. They are usually used at the end of the process to make a final decision. Paper and pencil tests, are usually given to candidates for ability and personality tests. For example in my company analysts are usually given these tests to check their math skills and their reading skills to make sure they are fully up to par with that portion of the job. Personality tests are given by employers to get an overall sense of a person and to make sure they are not a possible risk to both themselves and others around them. It also shows an employer their problem solving skills and how they handle s tress. Performance tests are given to candidates when they apply to a job that requires them to use specific types of programs or in other jobs maybe specific types of equipment. These tests can be anything from testing how fast a person types to how proficient a person is in excel. These tests are used to actually display a candidate’s skill rather than just listing it on a resume. This is a very important test to have a candidate perform. When interviewing a person in my field we sometimes give them a computer which we have broken and know what is wrong and ask them to see what is wrong and how to fix. Not only does this show us the skills they have, but also shows us how they think when under pressure. Physical ability tests are only given to candidates who are applying to work in a physically demanding position such as police or fire fighting jobs (Jones-George). These tests bring out who is physically and mentally ready for the job and who can properly and safely perform it without injuring themselves or others. References: Jones-George: Essentials of Contemporary Management, Fourth Edition. The McGraw-Hill Companies, 2011 How to cite Parts of the Hiring Process, Essay examples

Factor Affecting Revenue Collection

Question: Discuss about the Factor Affecting Revenue Collection In Learning Institutions. Answer: Introduction The demand for knowledge and experience are essential elements of a countrys economic advancement are financial stability of its citizens since learning institutions produce skilful individuals who enable a more vibrant public sector and better investment opportunities. Quality education based on merit and efficient learning institutions are important towards achieving economic growth. Learning institutions have therefore been challenged to facilitate able and quality individual whereas in return they gain revenue. Revenue is the income realized from sale of goods and services before accounting for expenses. Several learning institutions have invested in quality education whereby they offer the students with high-level education and the required skills. Most middle-level colleges offer full-time programmes in addition to part-time and crush programmes as well as Distance Learning classes. This is to keep up with the ever changing dynamics in the sector. Despite the efforts taken by middle-level colleges to maximize revenue collection, they seem not to do enough to ensure that all the revenue due to the institution is collected in time. This gap has therefore facilitated the need for the current study to determine what factors contribute to effective collection of revenue and how address those challenges. The aim of the current study therefore, is to establish the factors affecting revenue collection in middle-level institutions and determine ways of addressing the challenges faced. Aim of the Study The main objective will be to establish the factors affecting revenue collection in learning institutions. Research Questions The questions that the researcher will seek to answer will be; i) Does the nature of clients affect revenue collection in middle level colleges? ii) To what extent does management polices affect the revenue collection in middle level colleges? iii) To what extent does a quality assurance procedure affect the revenue collection middle level colleges? iii) To determine whether student population is influencing the revenue to be collected in middle level colleges? Research Hypotheses The researcher shall formulate the following research hypotheses based on the research questions; H0: The nature of clients has no effect on revenue collection in middle level colleges H0: There is no association between management polices and revenue collection in middle level colleges H0: There is no association between quality assurance procedures and revenue collection in middle level colleges H0: There is no association between student population and revenue collection in middle level colleges Related Literature The current unfavorable economic climate has left many parents and students of middle-level institutions struggling to pay for their tuition fees. In the past, students desired to borrow more and repayment of funds borrowed was not as challenging as it is today. The ability to repay the loans granted primarily depends on the students parents or guardian (Finnie Ross Schwartz, 1996). A study carried out in six countries in Asia and Africa noted that the division between the rich and poor, high cost of tuition fees are the main reasons for students not to attend school. The funding of education by the government is not only a necessity but also a requirement. Nevertheless, good management procedures should be followed (EFA global gender and education for all THE LEAP TO EQUALITY gender and education for all THE LEAP TO EQUALITY, 2003). According to Ngaba (2003), there is lack of expertise in certain areas of management of institutions funds and requires qualified workforce to manage the funds adequately. It is paramount for the school administration to know that management is beyond distributing funds but also perceive the institution as an investment to the government (Alomba, 2003). Quality has distinct definitions based on the procedures and or results. It is a weighty concept to comprehend and quality in higher education is even more mystifying. Quality in higher learning is thought to include an amalgamation of compliance, flexibility, and constant upgrade; it involves a combination of a variety of expectations from many stakeholders (Alomba, 2003). For instance, students may pay attention to facilities available on campus and perceived benefit of education pursued towards future employment. The professors may focus on the teaching process while management of the institutions may pay attention to the colleges achievements. Parents may access the achievement of their children while employers may consider the proficiency of the graduates (Ibid). Quality can therefore be viewed from many approaches. Previous researches on student demand have utilized analysis invented by Jackson, Leslie and Brinkman (1989) as a reference point where it examined various studies to determine what they referred to as a student price response coefficient (SPRC). SPRC is the differential in college attendance of student between 18- 24 years for each $ 100 additional increase in tuition fees. Moreover, Leslie and Brinkman studied the function of funds appeal according to three student decisions: 1) the choice to join college or not in terms of access; 2) which college to join (choice); and 3) whether to continue in the same institution or transfer credits to another (persistence). One of their major conclusions was that financial assistance especially grants had a positive correlation on both access and persistence and persuaded students to join institutions that are more expensive. Research Design and Methodology A survey study will be adopted for the current study. A survey is an endeavor to gather data from a population so as to determine the current status of that population according to one or more variables (Mugenda and Mugenda ,1999). The researcher finds a survey design appropriate for the current study since it will allow collection of views and opinions of various participants from different middle-level colleges Sampling Design and Procedures The researcher will use the census sampling technique from all the middle-level colleges in the area of study. All the financial controllers or revenue officers of the colleges will be included in the study up to a manageable sample size. Data Collection Tools and Methods The study will utilize structured questionnaires as the main data collection instrument that will have open and close-ended questionnaires. This data collection tool is preferred since it convenient, inexpensive and ensures that participants are at liberty to answer the questions without pressure. The researcher will utilize the drop-and pick later basis where the respondents will be given a maximum of seven days period to fill the questionnaire. Validity of Research Instruments Validity refers to the degree by which the outcome of a survey represents the trend of the current study. This involves validating the questionnaire and analyzing the questionnaire for any omissions, ambiguity and errors to make the necessary corrections (Mugenda and Mugenda, 1999). Data Analysis and Presentation Data obtained from the survey will be scrutinized then coded ready for analysis and interpretation using Statistical package for Social Sciences (SPSS). Analysis will be conducted using descriptive statistics such as percentages, frequencies, pie charts, bar charts, graphs, measures of central tendency such as mean median and mode. Measures of dispersion will be measured using standard deviation. Inferential statistics will be measured using chi-square tests and correlation coefficient to determine the cause and effect between the variables. Dependent Variable Revenue Collection in Middle-level Learning Institutions Independent Variables Nature of Clients Management Policies Quality Assurance Effects of Student Population Moderating Variable Government policies Expected Outcome This study is expected to fill the gaps from previous research on the topic by giving recommendations on better ways of revenue collection in middle-level colleges. The findings from this study will benefit the middle level colleges by sensitizing the management on how to curb losses and to promote revenue collection in their institutions. The government will benefit from the current study by accessing information on the challenges facing middle level colleges in terms of revenue collection. Fellow researchers will benefit from the current study by accessing a reference point on the topic under review and stimulate further research for discussion References Alomba, S.K. (2003) Factors that influence financial management in secondary schools in Migori District. .Unpublished thesis, Kenyatta University. EFA global gender and education for all THE LEAP TO EQUALITY gender and education for all THE LEAP TO EQUALITY (2003) . Finnie and Ross (1996) Student loans in Canada past, present and the future. Edited by Schwartz. 1st edn. Howe Institute. Heller, D.E. (1997) Student price response in higher education: An update to Leslie and Brinkman, The Journal of Higher Education, 68(6), p. 624. doi: 10.2307/2959966. Jackson, G.A., Leslie, L.L. and Brinkman, P.T. (1989) The economic value of higher education, The Journal of Higher Education, 60(5), p. 609. doi: 10.2307/1982275. Ngaba, D.K. (2003) Working capital management policies among public companies in Kenya. .Unpublished Thesis: University of Nairobi.

Muckrakers Essay Example For Students

Muckrakers Essay Muckraking was a powerful journalistic force, whose supporters made it become so. Muckraking was the practice of writers and critics exposing corrupt politicians and business practices. President Theodore Roosevelt made the term muck-raker popular. He once said The man with the muck-rake, the man who could look no way but downward with the muck-rake in his hands; who was offered a celestial crown for his muckrake, but who would neither look up nor regard the crown he was offered, but continued to rake himself the filth of the floor. Some, like Roosevelt viewed methods of muckrakers such as Ida Tarbell, Ray S. Baker, Lincoln Steffens, and Upton Sinclair as these types of people. Others saw these muckraking methods as perfectly acceptable for fighting against the industrial powerhouses. Either way, these muckrakers worked hard to arouse sentiment in the hearts of the public (Reiger 1). Muckraking actually began long before the years of 1900-1902, when the muckraking movement is credited to have begun. Jesus was probably the first muckraker. Years later, Martin Luther exposed the corruptness of the Catholic Church. Also, early Abolitionist worksStowes Uncle Toms Cabin and Helpers The Impending Crisis used muckraking to get a point across. However, events during the 1890s most directly paved the way for the critiques and exposures of existing conditions. This period was able to reach a limited upper class and the muckrakers were able to expand appeal to the average middle class citizen (Reiger 49-50). One reason for the outspread of muckraking was the explosion of journalism. From 1870-1909 the number of daily newspapers circulated boomed from 574 to 2,600 and the number of subscribers from 2,800,000 to 24,800,000. With this increase, newspaper owners and editors needed new bait to reel in its subscribers. The newspaper editors wanted to replace ordinary town gossip with gossip about the latest events of the city. Therefore, in newspapers they placed the most shocking events and kept the rural mind drooling for more. As newspaper circulation grew, the large newspaper depended much less on political parties and could now even challenge them. Newspapers played on the new human interest, the concern of the wealthy with the affairs of those below them, status-wise. This story of the poor became the basic outline for muckraking (Hofstadter 185-188). This new concern of the public demanded more from reporters. Reporters had to dig up exposs and human-interest stories. However, reporters received more and more notice from the public eye. A reporters job was becoming more and more glamorous and held the aspirations of a growing number of young. As this occurred, those of education and those of culture sought out the reporters field (Hofstadter 189-190). As newspapers saw a radical change, magazines observed one as well. Previous magazines received limited audiences and were run by literary men. The new magazines, emerging in 1900 were run by business promoters and reached audiences ranging from 400,000 to 1,000,000. They took a turn away from literature and began writing what greatly resembled news. These magazines, many of which by accident, began producing muckraking articles. One of the most significant of these muckraking magazines was McClures. Others included Hamptons and Pearsons. Magazines such as Cosmopolitan and Colliers produced some muckraking articles, but were not muckraking magazines in themselves (Hofstadter 190-191). McClures magazine had already built a very reasonably sized circulation through popular fiction and historical representation. Ida Tarbell, the most popular reporter of the magazine, investigated Standard Oil originally as a way of honoring this great American business. However, Tarbell started to discover the unhappiness of the workers. She decided to research more deeply into the Standard Oil Company. Her research provided her with the story of a company whose ideas were based on primary privileges. These primary privileges allowed the company to operate under special permission, but more importantly operate immorally. This investigation was eventually printed in 1902 and is now considered the work that started the muckraking era (Reiger 121-125). Gies, Miep., Gold, Allison. Anne Frank Remembered. EssayMany other muckrakers existed besides the ones mentioned so far. Thomas Lawson, who wrote for Everybodys magazine from 1905 to 1908, his most famous article being Frenzied Finance showed a bitter contempt for popular democracy. David Graham Philips, who wrote for the Cosmopolitan from 1905 to 1906 produced the article The Treason of the Senate which was basically a series of attacks on different Senators. Charles Edward Russel, who wrote for the Cosmopolitan, Hamptons, and Pearsons commented on the innumerable accidents of the railroad and the fact of churches taking money from tenements that were a disgrace to the city in articles like The Railroad Revolution and Where Did You Get It, Gentlemen? These as well as many others were titled muckrakers (Hofstadter 193). Although the muckraking era is considered to span from about 1902 to 1912, some muckraking magazines and muckrakers worked on. Despite losing interest because of war events and change of values, Pearsons magazine continued to write on. Also, Upton Sinclair continued muckraking at least until the mid-1930s. In 1924, he produced an essay entitled The Consequences of Land Speculation are Tenantry and Debt on the Farms, and Slums and Luxury in the Cities. Here, Sinclair spoke of his problems with land speculation. He noticed the land speculator becoming a parasite. The speculator invested money in the lands potential value instead of investing money to improve it. Also, as the value of the land increased, farmers could not afford to pay their mortgage interests and the farmers became serfs to pay off the interest (Sinclair). Although muckraking attacked every corner and left no corrupt businessman or politician feeling completely safe, it did not enjoy too much direct success. However, indirectly, it was one of the most powerful journalistic movements of our history. The total circulation of the ten muckraking magazines reached over three million. Also, Upton Siclairs novels The Brass Check and The Jungle went over the hundred thousand mark by 1932. A new political movement of reformed capitalism was undergone as the muckraking era pounded out its grievances. Most importantly though, people, partly because of the information which muckrakers revealed, partly because of the visions of better things which reformers brought forth, and partly because of horrid personal experiences, began to regard big business as an enemy rather than a friend (Reiger 194-196). Works CitedHofstadter, Richard. The Age of Reform. New York: Alfred A. Knopf, 1972. Josephson, Matthew. The Robber Barons. San Diego: Harcourt Brace Company, 1962. Reiger, C. C. The Era of the Muckrakers. Massachusetts: Peter Smith, 1957. Sinclair, Upton. The Consequences of Land Speculation are Tenantry and Debt on the Farms, and Slums and Luxury in the Cities. Upton Sinclair. 1924. (17 Dec. 1999)

How Would You Write a Sample Argumentative Essay on Genetic Engineering?

How Would You Write a Sample Argumentative Essay on Genetic Engineering?In the past few years, genetic engineering has been a hot topic in the scientific community. One of the topics that is on the horizon is developing new foods and other food products that have the potential to reduce our overall environmental impact and conserve our natural resources.Genetic engineering is defined as the process of changing a living organism by adding or removing parts of the genome of an organism. There are two types of genetic engineering. One involves modifying organisms in a lab, while the other involves modifying organisms in nature. So, how would you go about writing a sample argumentative essay on genetic engineering?Genetic modification has two types. The first type is known as transgenic and involves inserting foreign DNA into the host organism, then cutting out the DNA where it should be placed. This is a relatively simple procedure, which allows for better quality control, since it only requires one gene of interest and one of the partner chromosomes.The second type is known as a plant geneticist. This refers to the genetic alteration of living plants through grafting. For example, you could imagine someone who wanted to make a tomato but couldn't because they couldn't understand the language used to design the DNA into the plant's cells.The plant geneticist uses a technique called DNA purification, where he removes a part of the plant's genome in a way that is consistent with his standards. DNA purification involves taking a piece of DNA and inserting it into a plant cell, then cutting away the DNA that doesn't line up with the inserted DNA. The DNA purifier then grafts the DNA onto the plant's genome, where it is consistent with the graft's design specifications. He can then use this modified genome to make other food items, or for other purposes.It is important to keep in mind that genetic modification is a relatively new concept, and one that has been extensiv ely researched and developed. So, how would you go about writing a sample argumentative essay on genetic modification? Well, first you'd have to define what genetic modification is. Then you'd have to explain why you think genetic modification will be beneficial to the environment, while genetic engineering will not.Then you would need to explain why genetic modification will be beneficial to the environment. For example, what sort of benefits do you think there will be to saving the world's dwindling natural resources, like freshwater? Finally, you would have to explain why genetic modification isn't able to serve these other purposes because it's too expensive and because it poses a threat to other species.

How Would You Describe A Leader And Leadership Essays - Leadership

How would you Describe a Leader and Leadership A significant part of effective leadership is the close connection between the leader and the follower, which often determines the success of the leaders mission. Unfortunately, this leader-follower relationship cannot be created according to some simple formula. Young leaders of today face special challenges as they try to communicate and interact with their followers and potential followers. By exploring global perspectives, human diversity, and ethics, young leaders can take yet another step forward in their development and preparation for twenty-first century leadership. Globalization has many implications for leadership today and in the future. Global perspectives are being spread to the farthest points in the world and to the most isolated people. People of different cultures come to the United States daily to live, travel, or engage in business. Leaders must respond to this challenge of globalization so they can effectively reach out to as many people as possible. Opening themselves to the worlds changes allows leaders to compare and contrast their culture with the arts, language, beliefs, customs, philosophies, and ways of living of other people. By observing and questioning another culture, leaders can understand the origin of an individuals viewpoints and become more sensitive to the cultural needs of that individual. By continually exposing themselves to other cultures, young leaders can thoroughly develop this global perspective and devote themselves to making connections with the entire world. On a more individual level, openness to human diversity plays a role in adjusting to the changes of the future. People are discovering that even within cultures, individuals come from diverse backgrounds, have different personalities, and prefer different ways of life. Young leaders can build a stronger relationship with their followers as they enhance their own appreciation for human diversity. As people become more diverse, leaders must learn how to communicate with them as individuals if a vision is to be shared, a cohesive group to be formed, and a goal to be achieved. Despite differences in opinions, the leader and followers can work together to complement each other as they move toward the mission of the group. By exposing themselves to all kinds of situation and communicating with many types of people, young leaders can develop an appreciation of human diversity. Conflicts caused by differences among individuals personalities and cultures have created many ethical issues, and the number will only increase in this global society. Leaders may have an especially difficult time facing ethical issues as they inspire followers to their mission. Globalization, human diversity, and ethical issues can be challenging for leaders as they prepare for the next twenty years and beyond. The changing world calls for leaders who will react openly to the introduction of new cultural identities and diversities and who will face ethical issues responsibly. Developing a leadership style in response to global awareness, diversity, and ethics will give young leaders an edge as they build relationships with people from all over the world.

Computer R Us Company

Computer R Us Company Introduction The Computer R Us Company received numerous complaints about the services offered in their CompleteCare division. After thorough investigations into the complaints, the management established that the division was experiencing problems as a result of inadequacy of trained operators and problems with distribution and availability of parts. In response to these problems, the management came up with four initiatives that aimed at improving customer satisfaction. In this paper, analysis will be carried using various tools to establish the effectiveness of the initiatives that were put in place.Advertising We will write a custom case study sample on Computer R Us Company specifically for you for only $16.05 $11/page Learn More Research design Sampling technique This research was conducted using research survey study approach. Data was collected using a questionnaire that had three sections. The first part required personal information, that is, age a nd gender. In the second section a Likert scale of ten points was used to collect some data. The final section focused on determinants of customer satisfaction. Four questions were asked in this section and each had a Likert scale of ten points. The random sampling technique was used to select a sample of 500 customers (Kothari, 2004). The questionnaires were sent to the 500 customers and only 420 responded. In order to collect the data necessary for this study, several steps will be taken to ensure that appropriate care is taken to protect the participants. There are no universally accepted determinants of customer satisfaction ((Verbeek, 2008). Besides, the results of previous studies do not give conclusive result on the most effective determinant. Therefore, the attributes used by the management of Computer R Us to improve the level of customer satisfaction are a sample of what other companies use (Zikmund, Babin, Carr, Griffin, 2012). Analysis The first test show that the overal l satisfaction is statistically different from 6 out of 10. The calculated mean is 4.4881 and it is less than the goal. The result of the second question shows that the overall satisfaction of female customers is higher than that of male customers. Therefore, there is a need to improve the level of satisfaction of the male customers. The results of the third question indicate that there is no difference in the level of satisfaction across the different age groups. Further, tests on question five shows that there is no difference in gender composition across the five age groups.Advertising Looking for case study on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The fifth test reveals that customers tend to be more satisfied with the loyalty rewards program than response times in the CompleteCare division. Therefore, the management needs to improve the response time in the division. The final test shows that all the four initiatives have a potential of improving customer satisfaction. Further, response time of the CompleteCare division and level of advice CompleteCare staff provides on Computers R Us products have more impact than the other two initiatives (Baltagi, 2011). Recommendations The results of hypothesis testing show that the management did not achieve their goal. For the company to achieve the target of 6 out of 10, the management needs to consider the recommendations listed below. Decrease the response time of the CompleteCare division. This can be achieved by increasing the number of well trained personnel and equipment that can facilitate service delivery at the division. The company should introduce a rating system that can be used by customers continuously. The management should also focus on improving the level of satisfaction of the male customers. The management should train the CompleteCare staff on a continuous basis. This will improve the quality of advice they give c lients. References Baltagi, G. (2011). Econometrics. New York: Springer Publisher Kothari, J. (2004). Research methodology: methods and techniques. New Delhi: New Age International (P) Limited Publishers. Verbeek, M. (2008). A guide to modern econometrics. England: John Wiley Sons. Zikmund, W., Babin, B., Carr, J., Griffin, M. (2012). Business research methods. USA: Cengage Learning.Advertising We will write a custom case study sample on Computer R Us Company specifically for you for only $16.05 $11/page Learn More Appendix: Hypothesis testing Does the current level of customer satisfaction differ from management’s goal of 6 out of 10? Hypothesis H0: The current level of customer satisfaction = 6. H1: The current level of customer satisfaction ≠  6. Statistical technique In this case a one sample t-test will be used to test the hypothesis. Justification One sample t-test is most suitable for evaluating a hypothesis that compares the actual mea n and hypothesized mean. Results of the test Variable 1 Variable 2 Mean 4.488095238 6 Variance 5.505824526 0 Observations 420 420 Pearson Correlation Hypothesized Mean Difference 0 df 419 t Stat -13.20498454 P(T=t) one-tail 7.85063E-34 t Critical one-tail 1.64849841 P(T=t) two-tail 1.57013E-33 t Critical two-tail 1.965641842 t Stat -13.20498454 t Critical two-tail 1.965641842 P(T=t) two-tail 1.57013E-33 Interpretation The results show that t-calculated is greater than t-critical. Also, the p-value (1.57013E-33) is less than alpha (5%). Therefore, the null hypothesis will be rejected at the 95% confidence level. This implies that the current level of customer satisfaction differ from management’s goal of 6 out of 10. Is there any difference between the overall satisfaction of male and female customers at Computers R Us? Hypothesis H0: Overall satisfaction of male customers = overall satisfaction of female customers at compute r R Us. H1: Overall satisfaction of male customers ≠  overall satisfaction of female customers at computer R Us.Advertising Looking for case study on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Statistical technique In this case, a paired sample t-test will be used to test the hypothesis. Justification A paired sample t-test is the most suitable for testing hypothesis that compared the mean of two related variables. Results of the test t-Test: Two-Sample Assuming Equal Variances Female Male Mean 3.589430894 5.75862069 Variance 4.27564294 4.507873231 Observations 246 174 Pooled Variance 4.371757391 Hypothesized Mean Difference 0 Df 418 t Stat -10.47338477 P(T=t) one-tail 2.98994E-23 t Critical one-tail 1.648507149 P(T=t) two-tail 5.97988E-23 t Critical two-tail 1.965655464 Interpretation In the results, the mean and variance of overall satisfaction for the male is greater than that of the female group. Further, t-calculated is greater than t-critical. Also, the p-value is less than alpha (5%). Therefore, the null hypothesis will be rejected at the 95% confidence level. This implies that there is a difference between the overall satisfact ion of male and female customers of the company. Are there any differences in the overall customer satisfaction across the following age groups: under 20, 21-30, 31-40, 41-50, 51 and over? Hypothesis H0: There is no difference in the overall satisfaction across the various age groups. H1: The overall satisfaction of at least one age group is different from the others. Statistical technique In this case, analysis of variance (ANOVA) will be used to test the hypothesis. Justification ANOVA is the most suitable technique for testing hypothesis that entails comparing mean for more than one group. One way ANOVA will be used because there is only one independent variable. Results of the test Anova: Single Factor SUMMARY Groups Count Sum Average Variance Under 20 47 180 3.829787 6.579093432 21-30 109 501 4.59633 6.150356779 31-40 105 466 4.438095 5.786996337 41-50 107 485 4.53271 4.647504849 over 50 52 253 4.865385 4.236425339 ANOVA Source of Variation SS df MS F P-value F crit Between Groups 29.52282 4 7.380705 1.344941124 0.252492 2.393438 Within Groups 2277.418 415 5.487753 Total 2306.94 419 Interpretation In the results above, the value of F-calculated is less than the F-critical. Besides, the p-value is greater than alpha (5%). Therefore, the null hypothesis will not be rejected at the 95% confidence level. This implies that there is no difference in the overall satisfaction across the various age groups. Are there any differences in the gender compositions across the five age groups? Hypothesis H0: There are no differences in gender composition across the five age groups. H1: Gender composition is different in at least one of the age groups. Statistical technique Analysis of variance (ANOVA) will be used to test the hypothesis. Justification ANOVA is the most suitable technique for testing hypothesis that entail comparing mean for more than one group. One way ANOVA will be used because there is only one independent variable (Verbeek, 2008). Results of the test Anova: Single Factor SUMMARY Groups Count Sum Average Variance Under 20 47 20 0.425532 0.249769 21-30 109 47 0.431193 0.247537 31-40 105 43 0.409524 0.244139 41-50 107 41 0.383178 0.238582 over 50 52 23 0.442308 0.251508 ANOVA Source of Variation SS df MS F P-value F crit Between Groups 0.18386 4 0.045965 0.18751 0.944872 2.393438 Within Groups 101.7304 415 0.245134 Total 101.9143 419 Interpretation In the results above, the value of F-calculated is less than the F-critical. Besides, the p-value is greater than alpha (5%). Therefore, the null hypothesis will not be rejected at the 95% confidence level. This implies that there are no differences in gender composition across the five age groups. Is there any difference in customer satisfaction based upon ‘response times in the CompleteCare division’ and the ‘loyalty rewards p rogram’? Hypothesis H0: Customer satisfaction based upon response times in the CompleteCare division = the customer satisfaction based upon loyalty reward program. H1: Customer satisfaction based upon response times in the CompleteCare division ≠  the customer satisfaction based upon loyalty reward program. Statistical technique In this case, a paired sample t-test will be used to test the hypothesis. Justification A paired sample t-test is the most suitable for testing hypothesis that compared the mean of two related variables (Verbeek, 2008). Results of the test t-Test: Paired Two Sample for Means Response time Loyalty reward program Mean 3.242857143 5.645238095 Variance 4.222502557 7.842817366 Observations 420 420 Pearson Correlation -0.011950135 Hypothesized Mean Difference 0 Df 419 t Stat -14.09404771 P(T=t) one-tail 1.69112E-37 t Critical one-tail 1.64849841 P(T=t) two-tail 3.38224E-37 t Critical two-tail 1.965641842 Interpr etation The results show that t-calculated is greater than t-critical. Also, the p-value is less than alpha (5%). Therefore, the null hypothesis will be rejected at the 95% confidence level. This implies that there are differences in customer satisfaction based upon response times in the CompleteCare division and the loyalty rewards program. Are any of the initiatives proposed by management related to the overall satisfaction of Computers R Us customers? Hypothesis H0: The initiatives proposed by the management are determinants of the overall satisfaction of Computer R Us customers. H1: The initiatives proposed by the management are not determinants of the overall satisfaction of Computer R Us customers Statistical technique In this case, a multiple regression analysis will be used. Justification Multiple regression analysis is used to model the relationship between one dependent variable and other explanatory variables. Results of the test SUMMARY OUTPUT Regression Sta tistics Multiple R 0.965602191 R Square 0.932387592 Adjusted R Square 0.931735906 Standard Error 0.613066164 Observations 420 ANOVA Df SS MS F Significance F Regression 4 2150.962676 537.7407 1430.732 3.3062E-241 Residual 415 155.9778006 0.37585 Total 419 2306.940476 Coefficients Standard Error t-Stat P-value Lower 95% Upper 95% Lower 95.0% Upper 95.0% Intercept 0.896561298 0.103883791 8.630425 1.32E-16 0.69235727 1.10076533 0.69235727 1.100765326 Response time 0.86471784 0.03836737 22.53785 4.92E-74 0.789299227 0.94013645 0.789299227 0.940136454 Level of advice 0.271037316 0.041145932 6.58722 1.36E-10 0.190156892 0.35191774 0.190156892 0.351917739 Level of communication -0.01775345 0.021480889 -0.82648 0.409009 -0.05997837 0.02447146 -0.05997836 0.024471457 Loyalty reward program 0.007973903 0.010696359 0.745478 0.456405 -0.01305189 0.0289997 -0.01305189 0.0289997 Interpretation The F-test will be used to test the overall significance of the regression model. The p-value for the F test is less than alpha (0.05). Therefore, reject the null hypothesis and conclude that the four determinants are significant determinants of the overall customer satisfaction. Further, the p-value for response time and level of advice are greater than alpha (0.05). This implies that they are significant determinants of overall customer satisfaction of the company.